Shipping & Returns

Shipping:

We offer an $11 flat rate for all orders under $100 within Australia. Free shipping on orders $100 and above within Australia.

It takes 3-5 days to prepare your order. International shipping time takes around 7-9 business days.

For international shipping, the recipient will be responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value”. Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees, we suggest contacting your local government.

 

Returns:

Returns address:

We want all our customers to receive high-quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please email us, include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund. Return shipping costs are for the returning party.

When we receive the product, we will refund the value of the purchased product, but not the original freight.

All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise, it will not be possible to obtain a refund.

Questions about shipping? Email us at chittaw@bigpond.net.au.

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